Policies
Christian's Keep
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Policies
  •          Check-in is any time after 3:00 PM on your scheduled date of arrival
  •          Check-out time is by 11:00 AM on your departure date
  •          Christian’s Keep is a Non-Smoking property
  •          Maximum 6 overnight guests 

Reservations

Reservations may be made by phone. 50% deposit of the rental amount and any applicable pet fee is required at the time the reservation is made; balance is due 60 days prior to arrival. Payment in full is required for reservations made less than 60 days in advance.

Payments

Personal checks and Visa/MasterCard are accepted.

Tax Rates

10% total tax is added to each rental: 6% Florida sales tax and 4% St John’s County tourism tax is added to each rental on the rent amount plus any pet fees.

Security Deposit

A security deposit of $350 on a credit card will be required at the time of reservation. Deposits will be returned within 14 days after departure if damages or losses did not occur.  Any problems or damages should be reported immediately to owners. An itemized report of damage and/or additional cleaning charges will be provided to you within two to four weeks of your departure.

Cancellations and Refunds

If you must cancel your reservation, please contact us to try to reschedule – in most cases we can find an alternate date that will work for all parties, and we will do this at no charge.  If you cancel your reservation more than 30 days prior to arrival, we will refund the entire amount of payment that has been made (minus a modest 3% fee to cover credit card charges if you made your reservation on a card).

 

No refunds will be given for cancellations within 30 days of arrival, late check-in, early check-out, mechanical malfunctions, disruption of utilities, disruption or loss of cable/satellite T.V., bad weather, illness, accident, acts of God, or damage to personal property.  No refunds are available for cancellations upon or after arrival; Trip Insurance is recommended.


Pets

Pets are allowed at Christian's Keep only if indicated on your rental agreement. There is an additional $15.00 per night fee for pets.  Limit of 2 quiet domestic pets no larger than 30 lbs each.  Animals must be at least 1 year old and be fully housetrained.  It is mandatory that all animals be on flea control regimen such as Advantage or Frontline.  Barking or other disturbances to the neighbors caused by any animal may be grounds for immediate eviction. Guest is responsible for the cost of any repairs or extra cleanings necessitated by having pets on the premises.

No Smoking

Christian's Keep is a non-smoking home.  Evidence of smoking found by housekeeping inside the home will result in loss of your damage deposit refund, and may result in additional charges associated with odor removal.

Occupancy

Maximum of six persons may stay in the home, two persons per bedroom. Occupancy of the premises must not disturb the neighbors.

Cable TV

Christian's Keep has cable television with basic channels.  A small DVD library is provided, and additional movies are available locally; a DVD player is available on site.

 

Internet

Christian's Keep has high speed wireless Internet service which is available to all guests.  The access code will be provided to you upon occupancy.

Items Left Behind

A $25 service fee plus cost of the shipping will be charged to renters for returning their personal property.

Water

Christian's Keep is served by the City of St. Augustine public water supply. While it is plentiful, we ask that you conserve water in the interest of our environment.

Inspection/Entry

Christian's Keep's agents and contractors reserve the right to enter the premises to perform maintenance or repairs. Advance notice will be given when possible.

Items Furnished

Christian's Keep is furnished with kitchenware, appliances, light housekeeping products, bed linens, and towels. Personal items, groceries, and basic staples are not furnished.

 

Barbecue Grill

The grill (currently on the front porch) is there for your use.  We attempt to maintain the gas supply, but our housekeeper can only check that the gas has been turned off.  If you find the gas empty, please call us and we will authorize you to refill it at our expense.  Please make sure that the gas is turned off when you are finished so it will not leak away before the next guest arrives.  If the housekeeper finds the gas turned on at the tank when you check out, you may be charged for the entire tank.

 

Bicycles

In the shed you will find adult and children’s bicycles which you may use for exploring the city.  There are usually 5 or 6 adult bikes and 2 or 3 child bikes depending on our ability to maintain them.  We ask that you check the tire pressure on any bike you may wish to ride prior to getting on, as riding with underinflated tires is the primary cause of flat tires, and our biggest maintenance issue.  Not all of the bikes have a lock, so please make sure you have enough locks with you to lock up all of the bikes you use when you leave them downtown.  The lock combinations are all the same, and the combo is posted in the shed. 

 

Your use of the bicycles is at your own risk, and by using any bikes, you specifically agree to release the homeowners of any and all liability, and to assume responsibility for any personal injuries or damage to the bikes.  PLEASE bring riding helmets for your children.

 

Guests are asked to please respect Christian’s Keep as if it were their own. Please report any damages and/or problems in the home to the owners right away in order for them to be addressed immediately.

 

Christian's Keep - Experience Affordable St. Augustine Charm